Last Updated: May 7, 2026
All purchases on Optimous — including credit top-ups and subscription plans — are final and non-refundable. Once a payment is processed, it cannot be reversed. By completing a purchase you acknowledge and agree to this policy.
Credits are a virtual currency with no cash value. Subscriptions grant access to platform features for the duration of the billing period. Neither credits nor subscription fees are refundable after purchase.
Credits are purchased in exchange for access to compute-intensive features. They are added to your account immediately upon purchase and expire 12 months from the date of purchase. Expired credits are not eligible for refund or extension.
We will make reasonable efforts to notify you before your credits expire so you have the opportunity to use them before they lapse.
Subscription plans are billed on a recurring basis. If you cancel your subscription, your access will continue until the end of the current billing cycle. You will not be charged again after cancellation, but no refund will be issued for the remaining days of the current period.
To cancel your subscription, visit your account settings or contact us at support@optimous.ai.
All transactions on Optimous are processed by Paddle, who acts as the Merchant of Record. Paddle manages all billing, tax compliance, and payment processing on our behalf. Your payment details are held by Paddle — Optimous never sees or stores your credit card information.
For billing disputes, incorrect charges, or payment issues, contact Paddle directly via their buyer support. You can also email us at support@optimous.ai and we will assist in coordinating with Paddle.
Nothing in this policy limits any rights you may have under applicable consumer protection law. In jurisdictions where mandatory refund rights apply — including but not limited to the European Union, United Kingdom, and certain US states — we will honor those rights to the extent required by law.
If you believe you are entitled to a refund under applicable law, email us at support@optimous.ai with your purchase details and the basis for your request. We will respond within 10 business days.
If you believe a charge was made to your account without your authorization, contact your card issuer or Paddle immediately. You may also notify us at support@optimous.ai and we will investigate promptly. Fraudulent or unauthorized charges may result in account suspension pending review.
If you delete your account or your account is terminated for violation of our Terms of Service, any remaining credits are forfeited and are not eligible for refund. This includes termination at your own request.
For all refund, billing, and legal inquiries, contact us at support@optimous.ai.